Frequently Asked Question

  1. What are the available online payment options?
    PSBB Schools has availed the service of City Union Bank and BillDesk to offer payment gateway services to collect payments for fees through various payment options such as Credit Cards, Debit Cards and Net Banking.
  2. Can I download the receipt on a later date?
    Yes - You can download the receipt on a later date. In the website select "Duplicate Bill Generation" option and you can download the receipt.
  3. After enter the transaction password at the bank - an error page is displayed.What should I do?
    Login to your net banking account or call the Customer Service (PhoneBanking)of yourrespective bank and check if your bank / card account is debited. If the amount is already debited - please don't initiate a transaction again. We will reconcile the transaction with your bank and update the school records. You may please re-visit the portal after 48 hours to download the receipt by selecting "Duplicate Bill Generation". In the event your bank / card account is not debited - you may please re-initiate a fresh transaction
  4. My bank account is debited whereas my payment is not updated in thewebsite. What should I do?
    Ideally wait for 48 hours from the time to the transaction. If you still find your transaction not updated. You may contact PSBB School mentioning the date of transaction along with Transaction Ref.No and the Transaction Amount debited to your account.
  5. What If I get an error after reaching Payment Gateway?
    In this case bank website may be down, so please try after sometime.